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Tenant Service Requests

Dominion Towers utilizes Building Engines, an internet-based work order tracking system, for tenants to communicate with the Property Management Office. This very user-friendly system allows each tenant to enter service requests, including those for after-hours authorizations, and forward them electronically to the Hines Management Office who in turn will forward it to the appropriate party(s). Tenants can track the progress of a request at any time through to completion. A brief introduction to the Building Engines system will be provided by the Hines Management Office upon tenant’s occupancy of its leased premises.

Access to the Dominion Towers Building Engines portal can be found here:

Response times to a request may vary, but the request can usually be prioritized in the following manner:

  1. Emergency (water leak, chemical spill, etc.) - immediate response (please call the Management Office directly at 303.628.1130 for these urgent situations).
  2. Comfort call (suite temperature) - next available engineer within 30 minutes.
  3. Cleaning requests are normally handled that evening by our cleaning crew. If it must be cleaned during normal business hours, a day porter can be sent to the suite within half an hour.
  4. Special services (hang pictures, handling deliveries, etc.) - variable times, depending upon availability of day porter/engineer staff. Costs for these services are charged to the tenant, as stated in the Rates Schedule section of this manual.

If the request is for a special service, a tenant work order should be submitted via Building Engines explaining the nature of the work involved. Above standard building services include hanging pictures and white boards, changing non-standard light bulbs, and coordinating any tenant-specific projects (i.e. assistance with appliances, plumbing, etc.

Rate Schedule

Weekdays, Monday - Friday before 7:00 AM or after 6:00 PM, Saturday before 8:00 AM or after 1:00 PM, all day Sunday
$69.40 / hour

Air Conditioning
Weekdays, Monday - Friday before 7:00 AM or after 6:00 PM, Saturday before 8:00 AM or after 1:00 PM, all day Sunday
$165.31 per hour, per floor

Misc. Labor
Engineer (One hour minimum)

Administrative Fees for special services: 15% of the project cost

Duplicate Keys
$12.00 per key

New / Replacement Access Cards
$20 per card

Suite Signage Additional or Changes
Actual costs plus 15% admin fee

If you have any questions concerning the services that Hines provides, feel free to contact the Property Management Office at 303.628.1130.

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